Signia offers an international repair service that is available in 26 countries while the product is under warranty. This warranty varies from one to three years depending on the model. After the warranty expires, Signia charges for repairs.
The Signia website also has how-to videos to help find answers to common questions about Signia hearing aids, apps, and accessories. The Signia TeleCare app allows you to connect virtually and troubleshoot with a hearing care professional.
According to Trisha Muth, AuD, a doctor of audiology with Bay Area Audiology in Bay Area, Maryland, these virtual follow-up appointments are important to keep your hearing aids working correctly. In addition to in-person checkups, Dr. Muth explains, “Virtual appointments are routinely used when an adjustment for sound quality is needed, e.g., hearing aids are too soft or too loud, tinny, hollow, etc., which reduces the amount of travel time, wait time, and in-person visits.”
Signia does not currently have a profile page on the BBB, and it has only one review on Trustpilot. While this review gives the company an average star rating of 3.3 out of 5, the results are too small to draw any conclusions.